Operations Excellence Services Co., Ltd.

Our Competency Based Learning Training and Assessment programs are designed under instructional design and development (IDD) process. The curriculum developer, trainer, and assessor are certified under Advanced Certificate in Training and Assessment (ACTA) of Singapore Workforce Skills Qualification System (WSQ). We develop and deliver effective training programs especially for F&B clients.

Customized training programs:
We help each client create success-oriented training programs with an optimal mix of classroom training and on-the-job learning experience for the entire operations team.

Off the shelf training programs:
We offer highly effective basic to advanced training programs which the client can benefit from immediately. Our programs include the following:

- Orientation: Sets new team members up for success from day one.

Basic Staff Training Programs: Trains staff in the fundamentals of successful operations. - Service Excellence: Focuses on Customer Service Excellence

- Basic Food Safety: Helps our clients protect their brand and customer safety, while complying to governmental food safety regulations

Managerial Training Programs: Equip new supervisors and new managers with knowledge and skills to be successful in operating restaurants.

- STAR Search: Helps the client find and recruit the best employees

- Train the Winning Trainer: Trains team leaders to train others so that the organization can sustain the momentum of the programs

- Multi-Unit Management: Prepares leaders to successfully manage multiple location businesses.

Leadership Enhancement Programs: These include a wide range of courses and workshops on leading effective and profitable businesses.

We offer a wide range of customized and off the shelf training tools, manuals, electronic tracking programs, certificates and checklists in multiple languages.

Unlike most other translation companies, we specialize in Quick Service Restaurant related translations and can assure accurate translations of the client’s training materials and other translation needs.